Terms & Conditions

Cotton Arcade is committed to offering its customers the highest level of service and customer satisfaction possible.

Please read our terms and conditions and returns policy before placing an order.

Returns & Cancellation Policy
As each Cotton Arcade product is custom made we cannot offer a return, unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order, please contact us via email (info@cottonarcade.co.uk) outlining the problem and, if the conditions outlined above are met, we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to info@cottonarcade.co.uk for us to assess.

We cannot take any action on an order until all of the goods are returned to Cotton Arcade for inspection.

 Following the return of the goods, a thorough assessment will take place following which, Cotton Arcade will deem whether the return is valid or not.

If the problem relates to a production issue at Cotton Arcade, then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Cotton Arcade retains the right to solely offer a re-print when seeking to rectify any problem with an order.

A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken by Cotton Arcade. If you need to cancel an order, you should contact customer services at orders@cottonarcade.co.uk as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artworking or production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.

Any problem with an order should be outlined within 24 hours of receiving the goods.

Failure to inform Cotton Arcade of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

Delivery
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Cotton Arcade.

Payment
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

Copyright
When placing an order with Cotton Arcade the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.

Offensive material
Cotton Arcade may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.

In making an order you are deemed to have accepted the above terms and conditions.

Turnaround Times
Turnaround times will be specified via email once an order has taken place. On average, we aim to turn around orders within 14 working days. Turnaround is shown in working days which does not include weekends or public holidays.